FAQ’s
Communication frequency may vary, but typically, the community management service company communicates with the community's board of directors on a regular basis, either weekly or monthly.
The community management service company may have a process in place for handling maintenance requests, including a designated contact person and timelines for resolution.
The process for submitting a request to the community management service company may vary, but typically involves contacting the company through a designated phone number or email address, or submitting a request through a portal or app.
The community management service company may handle financial management tasks such as billing, financial reporting, and budget planning, in consultation with the community's governing board.
The community management service company may have a process in place for handling complaints from residents, including a designated contact person and steps for resolution.
The community management service company should have a designated emergency response plan in place, including procedures for contacting emergency services and notifying residents of the situation.
The community management service company may handle compliance monitoring and enforcement tasks, including communication with residents and penalties for noncompliance.
The community management service company may handle board meetings and annual meetings, including setting up the meeting, creating an agenda, and facilitating the meeting.
The community management service company may consult with legal counsel on behalf of the community and handle legal matters related to the community, such as disputes or contract negotiations.
How are insurance policies and claims managed by the community management service company?
The community management service company may manage insurance policies and claims for the community, including reviewing and renewing policies, and processing and monitoring claims.
What is the process for submitting a request for an architectural modification?
The proce ss for submitting a request for an architectural modification may vary, but typically involves submitting a written request to the community management service company that includes details about the proposed changes to the property's exterior.
How are the community management service company fees determined? The fees charged by the community management service company may be based on the services provided, the size of the community, and other factors.
What is the process for selecting and hiring vendors for the community?
The community management service company may have a process in place for selecting and hiring vendors for the community, including vendor screening, contracting, and monitoring.